Refund & replacement policy

Custom printed packaging is made only for you, so this policy explains exactly when a refund or replacement applies.

We replace or refund when

• The print does not match the proof you approved.
• The size, thickness or material is different from your order.
• Items arrive torn, wet or unusable, reported within 7 days of delivery with photos.
• The quantity delivered is short of the quantity invoiced.

We cannot refund when

• The mistake exists in the artwork you approved (spelling, logo version, colour choice).
• You changed your mind after production started.
• Low-resolution artwork you approved after our written print-quality warning.
• Small colour shift within normal print tolerance (roughly 5–10% on flexo printing).

How to claim

Message us on WhatsApp or email hello@nobulkpack.com with your order number and clear photos of the full parcel and the problem. We answer within one working day and, when a claim is approved, we reprint free or refund to bKash, Nagad or your bank within 7 working days.

অর্ডার নম্বর ও পরিষ্কার ছবি সহ হোয়াটসঅ্যাপে মেসেজ করুন। অভিযোগ গ্রহণযোগ্য হলে ফ্রি রিপ্রিন্ট অথবা ৭ কর্মদিবসের মধ্যে রিফান্ড দেওয়া হয়।

Order cancellation

You can cancel free of charge any time before you approve the proof. After approval, the 50% advance covers plates and material and is non-refundable.